You acknowledge that these terms of returns and exchange are limited to direct sale by us to you and that these terms of returns and exchange are not available in case of a sale by third party and invoice, which shall be governed by the terms of such sale. We may accept returns for account credit only. For this purpose, we must receive the merchandise within 10 business days from the date you receive the product.
Upon delivery of a product if you find that the wrong product has been delivered or the product has a manufacturing defect please immediately send us an email to email@example.com within 24 hours of delivery of the product with the following details:
- Order Number
- Name of the product received
- Date of delivery of the product
- Nature of damage and/or defect
- Colour photographs of the product that clearly indicate and illustrate the damage/defect
Subject to receipt of the above information within the specified period, The Herb Boutique may replace the product to your satisfaction.
Any cosmetic product once used or applied will not be covered under the replacement policy.
If The Herb Boutique is unable to replace a product due to non-availability of the product you will get store credit immediately.
Our easy return policy will not be applicable to products which reveal damage to the outer packing or the product itself, products which appear to be partially used, product with minor scratches / chips / blemishes etc. and products purchased during sales / promotions / offers.
Items must be unused, unworn, unwashed and undamaged by you. Goods will be returned only if they are returned in their original packaging. We do not provide the refund on any goods sold. Goods once sold can only be exchanged for replacement or a store credit if they meet our terms and conditions. Store credit is valid for one year. All conditions applicable to return of goods shall also apply to exchange of goods. To return an item, the customer must write to us at firstname.lastname@example.org, a prompt response is assured to such emails. Alternatively, the customer may even call at our Customer Care number (+91) –9306292491 which remains open 10am-5pm IST on Monday to Saturday. If you are not satisfied with the product received by you for any reason you may have the option to exchange and at our sole discretion to receive a refund. We are not liable for any damages caused to the product during transit. But if you receive a damaged product do let us know. Wewill take corrective measures to deal with your issue, provided the issue is reported within 24 hours of its delivery.